MEDIATION
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Website for Association for Conflict Resolution
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Article on the Riskin Grid by Leonard Riskin
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Article on Problem Definition in Mediation by Leonard Riskin
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Article on the role of Gender in Conflict Management by Imen Benharda, Jeanne M. Brett, & Alain Lempereur
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Article on Perceiving Nonverbal Emotions by Elise Willer and Alain Lempereur
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Chapter, "Whither Neutrality?" by Leah Wing in Re-Centering: Culture and Knowledge in Conflict Resolution Practice
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Article, "The Secrets to Successful Mediators" by Stephen Goldberg
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Article on Power Imbalances in Mediation by Albie M. Davis and Richard A. Salem
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Article on Mediation in the Israeli-Palestinian Conflict by Louis Kriesberg
OMBUDS
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Website for International Ombuds Association (IOA)
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IOA's Modern Ombuds Brochure
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IOA's Nuts and Bolts for Establishing a University Ombuds Office
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IOA's Charter Best Practices
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Article on Evaluating Effectiveness by Tyler Harrison
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Article on the Usefulness of Organizational Ombuds by Mary Rowe
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Article on International Ombudsing by C. McKenna Lang
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Article on Changing Organizational Culture by Susan Raines and Tavia Harrison
SELF-HELP RESOURCES
Books​
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Dignity: Its Essential Role in Resolving Conflict by Donna Hicks
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Getting to Yes by Roger Fisher, William Ury, and Bruce Patton
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Difficult Conversations by Douglas Stone, Bruce Patton, and Sheila Heen
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Nonviolent Communication by Marshall B. Rosenberg
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The Anatomy of Peace: Resolving the Heart of Conflict by The Arbinger Institute
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The Mediation Process: Practical Strategies for Resolving Conflict by Christopher W. Moore
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The Little Book of Restorative Justice by Howard Zehr
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Websites and Articles
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Implicit Bias Test from Harvard's Project Implicit
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Conflict Styles Assessment from United States Institute of Peace
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Fairness from University of Victoria's Office of the Ombudsperson
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Video about Reflective Structured Dialogue from Essential Partners
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The Power of Apologies by Marsha Wagner