Organizational conflict is a drain on resources, morale, and talent. You know that ongoing issues detract from your mission and productivity, and escalating conflict can lead to disengaged employees - or even your best talent heading for the door.
You want to protect your reputation, be responsive to employee concerns, and better prepare your organization to handle conflict. But with limited time or expertise to develop a plan, what’s the next step?
Establishing a trusted, productive process for resolving internal issues doesn’t have to be difficult. My mission is to equip more organizations with the tools they need to bring ombuds services to their workplace, because I’ve seen how this resource can powerfully improve organizational culture and ultimately make an organization more successful.

What is an ombudsperson?
An effective resource for anticipating, managing, and resolving conflict.
Most people have heard of Human Resources, but fewer are familiar with ombuds services or even the definition of an ombuds. However, organizations that don’t use ombuds services are missing out on a powerful, independent conflict resolution resource for both employers and employees.
Simply put, an ombuds office is the independent conflict resolution center of an organization. Whether full time or just as needed, a trained neutral ombudsperson resolves conflict, helps prevent future issues, and brings systemic concerns to the organization to be addressed.
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Conventional dispute resolution processes, including disciplinary hearings and formal grievances, can be costly and time-consuming. Meanwhile, employees may not even bring issues forward to be resolved if they don’t have access to a low-risk, confidential, and informal resource. The goal of an ombuds office is to address issues before they become grievances or before they reach harmful tipping points.
The Resolved Approach is your one-stop-shop for establishing a successful, well-functioning ombuds office and continued ombuds services. In a short amount of time, you can effectively and affordably plan for and launch your ombuds office, preparing your organization to manage conflict with ease.
At The Resolved Approach, I guide you through every step of setting up an ombuds office, offering a practical and efficient process customized to your needs.
After implementing your customized plan, you’ll:
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Provide a trusted space for employees to proactively work through issues, strengthening the workplace culture and reducing talent turnover
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Anticipate and address issues before they escalate or cause harm, reducing risk and the hidden cost of conflict while increasing potential for employee engagement and business growth
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Signal to employees that your leaders are not afraid to hear what’s really going on in the organization, advancing valuable organizational insight and self-analysis
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Build conflict resolution and communication skills across the organization, strengthening the organization’s capacity to resolve conflict moving forward
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Ombuds services are offered virtually and in-person in the Greater Greenville, SC area.
Ombuds Services: Ombuds Office + Ombuds Consulting
Setting Up Your Ombuds Office
At The Resolved Approach, I provide the expertise and start-to-finish process that will help you open your ombuds office and ensure its success.
The process includes:
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gaining leadership support
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engaging employees throughout the process
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understanding what your key stakeholders want in an ombuds office
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developing the ombuds charter
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crafting an ombuds job description
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designing an ongoing monitoring and evaluation plan to ensure the effectiveness of the office
You’ll walk away with a complete roadmap to an ombuds office that works for you, including:
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Strategies for making sure leadership and employees are on board
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Job descriptions and guidance for hiring ombudspeople
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A plan to ensure the office’s continued success
Continued Support through Ombuds Consulting
Organizations that open ombuds offices may not find it necessary to hire a full-time ombudsperson. I can contract with you to offer ombuds services for as long as you need.
Contracting for ombuds services can be a cost-effective, practical way to offer ombuds support to your organization. As your ombudsperson, my services can include:
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Providing individualized support to help employees through workplace challenges
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Offering information about various resolution options
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Coaching people on how to handle conflict
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Facilitating meetings and sharing information sensitively
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Mediating conflict to help come to mutual resolution
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Providing a Quarterly Report to leadership about the trends of conflict and issues at the organization, including recommendations for change
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Training employees on productive communication and conflict resolution strategies
As a neutral and confidential ombudsperson, I’m available to anyone at the organization to raise concerns, issues, or questions. With ombuds support, employees can learn to manage their own challenges or benefit from mediation to resolve and move on from conflicts. Leaders can hear from an independent resource about what issues in the organization may need to be addressed moving forward.
Ombuds services, customized for you
Meeting your needs effectively and affordably.
Ombuds consulting at The Resolved Approach is $50- $150 / hour.
Every organization’s needs are different, and I offer a custom proposal to every client to ensure that you get the services that are right for you.
I invite you to contact me today for a free consultation, so we can explore which solution would best set you up for success.

Ombuds Services
Frequently Asked Questions
Your comprehensive guide to ombuds services.
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What is divorce mediation?Mediation is an opportunity to sit down (virtually or in person) with the person you are disputing and have a productive conversation facilitated by a trained neutral party. In a mediation, you get to explore creative options for resolution, deciding whether you want to reach an agreement and what that agreement entails. At The Resolved Approach, I conduct facilitative mediation, which means that the parties to the mediation completely control the outcome of the situation. I ask questions, listen, and lead a productive conversation between you and your spouse so that you both may determine how the situation resolves.
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How does divorce mediation work?Every divorce and mediation is different, but these two examples may help you imagine what the process might look like and how long it may take. For a divorcing couple that's basically on the same page about moving forward: You’ve both agreed that you don’t need lawyers because you aren’t overwhelmed by conflict, but you aren’t sure what you need to file or how to officially complete your divorce. As your mediator, I help you work through any disagreements and guide you through the steps to make the divorce official. I facilitate conversations between you and your spouse about the components of a separation agreement, such as division of assets, financial arrangements, and alimony. Once both spouses have agreed on the separation agreement, I walk you through the remaining paperwork requirements. After working with me, you and your spouse will be ready to present all of your completed paperwork to the court, which expedites the issuance of a divorce judgment. This type of mediation can typically be completed with a few phone calls and just 1 or 2 mediation sessions. For a divorcing couple with more contention and concerns about child custody: The court process for a contentious divorce could take 1 to 2 years to resolve, but mediation can reduce this time to just a few months. As your mediator, I help both spouses navigate the areas of disagreement and come up with a solution that works for everyone and prioritizes your children’s well-being. While a court process can discourage or even prevent you both from speaking directly about dividing your assets and parenting your children, I help you to communicate productively and mutually resolve these issues. You, not a judge, decide what will work best for your family and your children. I facilitate conversations between you and your spouse about the components of a separation agreement, such as division of assets, financial arrangements, custody, and a parenting plan. Once both spouses have agreed on the separation agreement, I walk you through the remaining paperwork requirements for court. After working with me, you and your spouse will be ready to present all of your completed paperwork to the court, which expedites the issuance of a divorce judgment. This type of mediation may take 3 to 5 mediation sessions, and these sessions can be regularly scheduled and concluded in a few months.
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Why would I try divorce mediation?Mediation is completely voluntary, so you have nothing to lose by giving it a try: Parties to a mediation choose whether they want to start mediation and whether they want to come to an agreement. Anyone can end the mediation at any time. Mediation is a safe, nonjudgmental space: A mediator remains neutral at all times. I do not make a judgment about the situation or about who is right or wrong. Mediation is confidential: I keep everything in the mediation confidential, so you can speak your mind. If your divorce is not resolved in mediation, I will not be part of any formal process or lawsuit. Mediation does not prevent you from taking further action: If you try mediation and it doesn’t work out, you can still choose litigation. Mediation saves time and money: Mediation can help you avoid years of court battles and thousands of dollars in legal fees for both spouses. Mediation promotes direct, clear communication: Mediation gives you an opportunity to talk to each other directly, listen, communicate more clearly, and successfully navigate your misunderstandings and conflict. You can say what you need to say and hear what the other person needs to say, and the mediator serves as a guide for the trickier parts of the conversation. You don’t have to make compromises or agree on every aspect of the situation. Mediation gives you the chance to reach an agreement that allows you to move on even if you continue to disagree about some things. Mediation remains in your control: At all times, parties to the mediation control the content of the discussion and the outcome of the process. An agreement is reached only if both of you want to reach that agreement. I do not make suggestions about what the resolution should be, and I will never force a resolution on you. Mediation promotes creative and lasting resolution: In mediation, you can think about what you really want and you can brainstorm options for resolving the situation together. You can come up with a resolution that someone outside of the dispute (such as a judge) would never think of. A resolution that you helped craft feels easier to comply with. Mediation often leads to a resolution: I have an over 90% settlement rate in mediation, because parties who come to the table to talk things out can often decide how to move forward together. Even if you don’t reach an agreement, mediation can still help you feel heard and get a clearer sense of what you want and what your options are outside of mediation.
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What is the outcome of a divorce mediation?The outcome of a mediation is completely determined by you and your spouse. In divorce mediation, the process concludes with a mutually agreed-upon separation agreement that is approved in one meeting by a judge. If you cannot agree to come to a mutual resolution through mediation, I can help you understand what your options are for next steps.
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How long does divorce mediation take?Mediation is typically much faster and more efficient than going to court because you get to talk to your spouse directly. The process takes only as long as you need it to, and it can be completed all at once or divided over multiple sessions. The number of mediation sessions necessary can depend on the nature of the conflict and how much there is to discuss and decide. I may also schedule sessions privately with each spouse to help move things along.
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Should I get a lawyer?If you want legal advice or an advocate, yes. As a mediator, I cannot provide legal advice or advocate specifically for you. I am a neutral party and do not favor or advocate for either spouse. If you already have a lawyer and would like to try mediation, it is up to you whether you invite your lawyer into the process.
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What is the cost of divorce mediation?Mediation at The Resolved Approach costs $50 to $300 an hour, depending on the type of mediation, whether the mediation is conducted in person or virtually, and economic need. For all mediation, I quote a flat hourly rate. You and your spouse can be charged together or separately based on your preferences, and deciding who is going to pay for the mediation can be part of what is mediated. It’s important to me to make mediation accessible to everyone, so I encourage you to reach out to me regardless of your financial situation. There are ways to work together no matter your budget, and I don’t turn anyone away for an inability to pay.
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Should I just go to court?There are some situations where going to court is the right choice, including situations involving domestic violence, restraining orders, or threats of harm. Additionally, if you want someone to decide your case for you, you should go to court because that will not be the mediator’s role. Otherwise, you have nothing to lose by trying mediation first because you can always end the process and then go to court. If you are unsure about what to do, I invite you to call for a free coaching session to help you understand your options and decide what your best next step is.
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Can I still choose divorce mediation if I’ve already started working with a lawyer?Yes. If you are working with a lawyer, you can decide how much you want your lawyer(s) to be involved in mediation. Lawyers sometimes want their clients to try mediation for various reasons, and lawyers can be part of this process. Alternatively, even if you’re already begun working with a lawyer, you can choose to pause litigation and start mediation without your lawyer as you decide how you want to move forward. When you reach out to me, I can help you think through how much you may want your lawyer to be involved in this process.
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I want divorce mediation, but I haven’t talked to my spouse about it yet. Can you still mediate?"Yes. I can discuss strategies with you for reaching out to your spouse to offer mediation. Mediation is always voluntary, so your spouse would need to agree to mediate in order to move forward. If they decline, I can continue to work with you individually on a coaching basis to help you pursue other options.
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Can I choose divorce mediation if my spouse and I don’t get along?Yes. Mediation is always voluntary, so both of you do need to agree to mediate, but a harmonious relationship isn’t required for a successful mediation. Even contentious divorces can be resolved through mediation, and the process helps improve your communication and avoid more conflict moving forward.
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What if I call you but then decide to resolve the situation on my own?Your free consultation is completely non-binding. I’m committed to helping you find the most affordable, efficient, and effective solution for your situation, even if you do not choose to work with The Resolved Approach. If we’re not the right fit, I’m happy to refer you to other resources that may help.
Many people are unfamiliar with ombuds services, but don’t let a lack of knowledge hold you back from this powerful resource.
If you have a question I haven’t answered below, please reach out and I’ll be happy to discuss.